ADA Website Accessibility Policy


To facilitate compliance with the Federal Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990, CLTCC is committed to ensuring accessibility of its website for students, parents, and members of the community with disabilities. All pages on the CLTCC website will meet the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance or updated equivalents of these guidelines as instituted by the the World Wide Web Consortium (W3C) Web Accessibility.

CLTCC is directed to establish procedures whereby students, parents, and members of the public may present a complaint regarding a violation of the ADA, Section 504 and Title II related to the accessibility of any official CLTCC web presence which is developed by, maintained by, or offered through the CLTCC or third-party vendors and open sources.

Website Accessibility

With regard to the CLTCC website and any official CLTCC web presence which is developed by, maintained by, or offered through third party vendors and open sources, CLTCC is committed to compliance with the provisions of the ADA, Section 504 and Title II so that students, parents and members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use to ensure they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any of CLTCC programs, services, and activities delivered online.

All existing web content produced by the CLTCC, and new, updated and existing web content provided by third-party developers will conform to WCAG 2.0, Level AA conformance, or updated equivalents, by July 1, 2018. This policy applies to all new, updated, and existing web pages, as well as all web content produced or updated by the CLTCC or provided by third-party developers.

Website Accessibility Concerns, Complaints and Grievances

A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of the ADA, Section 504 or Title II related to the accessibility of any official CLTCC web presence that is developed by, maintained by, or offered through CLTCC, third-party vendors and/or open sources may complain directly to a college administrator or the college’s webmaster. The initial complaint or grievance should be made using the Submit an ADA Concern Form located on the CLTCC website. When an administrator receives the information, he or she shall immediately inform the college’s webmaster.

Whether or not a formal complaint or grievance is made, once CLTCC has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of the CLTCC content, the complainant should complete and submit an ADA Concern Form.

The formal ADA non-compliance complaint should include the following:

  • Name

  • Address

  • Date of the complaint

  • Description of the problem encountered

  • Web address or location of the problem page

  • Solution desired

  • Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the college’s webmaster or another person designated by CLTCC. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the webmaster receives the information. The procedures to be followed are:

  • An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the CLTCC.

  • The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.

  • The investigator shall contact the complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.

  • A record of each complaint and grievance made pursuant to CLTCC’s Website Accessibility Policy shall be maintained by CLTCC. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.