Bobcat Den (Resources)

LoLA New-User Set-Up Instructions

1. Go to LoLA
2. Click the "New-user set-up" button
3. Follow the instructions on screen by clicking on the green start button
4. Type in your email and date of birth.  Use the email you applied to the college.
5. You should receive an email with a token which you need to copy and paste into the token box and click next.
6. Your username will show in the middle of the screen. 
7. Click the “Reset Password” button to continue and set your password
8. Create a new password, confirm the password matches and satisfies all the requirements (all requirements will change from red to green when satisfied) then click the "Reset Password" green button.
9. Once you have successfully recieved your LoLA Username and set your LoLA password, push the "return to LoLA" to log into your student account.

**Please Note**

• You will use your LoLA username and LoLA password to log into your Cancvas account to gain access to your course materials (once the semester has started) 
• You will also use your LoLA [email protected] and your LoLA password to log into your student email

If you are having issues logging into student email or Canvas, follow the instructions below:

1. Go to LoLA
2. Click the "I don't know my password" button
3. Follow the instructions on screen by clicking on the green start button
4. Type in your email and date of birth.  Use the email you applied to the college.
5. You should receive an email with a token which you need to copy and paste into the token box and click next.
6. Verify your LoLA username. (Ensure that the system is finding the correct username)
7. Click the “Reset Password” button to continue on and reset your password
8. Create a new password and click the reset password button
9. Once you have changed your LoLA password, your Canvas and email passwords should be updated.

Accessing Your Course Materials

Canvas Access

• Use your LoLA username and password to log into Canvas
• All course materials will be available here once the semester begins

Note: Keep your LoLA credentials secure as they provide access to all systems.

Student Email Access

• Your student email address is: [LoLA username]@students.cltcc.edu
• Use your LoLA password to access your email account
• Check your student email regularly for important communications

Student email & Canvas use your LOLA credentials. 

Canvas

• Username: LoLA username
• Password:  LoLA password

CLTCC Student Email: Log directly into your email here

• [email protected]
• Password:  LoLA password

Need help?

Try this first:

1. Go to LoLA
2. Click the "I don't know my password" button
3. Follow the instructions on screen by clicking on the green start button
4. Type in your email and date of birth.  Use the email you applied to the college.
5. You should receive an email with a token which you need to copy and paste into the token box and click next.
6. Verify your LoLA username. (Ensure that the system is finding the correct username)
7. Click the “Reset Password” button to continue on and reset your password
8. Create a new password and click the reset password button
9. Once you have changed your LoLA password, your Canvas and email passwords should be updated.

• iPhone Instructions

• Android Instructions

To logon to any student computers or computer labs on campus use the following format: 

• Username: (lola username)
• Password: (lola password) 

• Username: CLTCC-Guest
• Password: Guest123

Students who qualify for a book voucher will be notified by MBS Direct/BNC via email that the voucher is available for use. Instructions on how to access the voucher are listed on the email.

Step 1: Access the LOLA Website

1. Open your web browser
2. Go to the official website: https://www.cltcc.edu/
3. Bookmark this page for easy access in the future

Step 2: Navigate to LOLA Login

1. On the college website homepage, locate and click on "Quick Links"
2. Select "LOLA" from the dropdown menu
3. This will direct you to the LOLA login page

Step 3: Log into Your LOLA Account

1. Enter your username and password
2. Click the "Log In" button
3. If you've forgotten your password, use the password recovery option

Step 4: Access Student Self-Service

1. Once logged in, find the "Self-Service Banner" section
2. Click on "STUDENT"
3. This will take you to your student dashboard

Step 5: Find Payment Options

1. Navigate to "My Account" section
2. Click on "Payment"
3. Select "Payment Plan Processing"
4. This will show you all current charges and payment options

Step 6: Make Your Payment

1. Review your current balance and charges
2. Select "Make a Payment" and follow the prompt
3. Choose your payment method (credit card, e-check, etc.)
4. Enter the payment amount
5. Fill in your payment details as requested
6. Review all information for accuracy
7. Submit your payment

Step 7: Confirm and Save Receipt

1. Wait for the confirmation page to appear
2. Note your confirmation/receipt number
3. Save or print the receipt for your records
4. Check your email for a payment confirmation

Troubleshooting Tips

• If you encounter any errors, take a screenshot of the error message
• For payment issues, contact the CLTCC Student Accounts

Remember: Never share your LOLA login credentials with anyone. College staff will never ask for your password.